12/31/2025 11:30am Eastern time USA
by Bill Purkins
The following is a TRUE story...
I was on the USPS Website early this morning trying to Create-a-Label using their Click-n-Ship feature(s).
It was going along well until I got a pop-up message obscuring the address of my package destination, which rattled me, spilling my coffee and interrupting my focus, and I accidentally wound up having to start the label entry all over, losing my work.
This happened twice until I got the hang of it.
Eventually, I succumbed to their eagerness to find out my answer to the following:
USPS: "We’re always looking for ways to improve your experience on USPS.com®. Please take a few moments to let us know how we’re doing. If you need assistance, please see the USPS® Help page.
What type of feedback are you leaving today? Please select the answer that is most relevant.*"
I selected: "Website Feedback"
USPS: "Overall, how satisfied were you with your recent experience on USPS.com?*"
I selected: "7 out of 10"
USPS: "Please tell us the reason for your score:"
I answered:
"You keep interrupting me to rate my experience. If you did it at the end AFTER I HAD the experience, it would likely be a 10, but it's early in the morning and I'm half awake and you're irritating me. HOW can I tell you how my experience was BEFORE I experience the experience? That would be like true time travel, in which case why can't you deliver my package YESTERDAY?"
USPS: "May we contact you about participating in research to help us improve USPS websites? Answering "Yes" does not guarantee that USPS will contact you.*"
I selected: "Yes."
I doubt they'll contact me nor include me in their study.